EXCHANGE & RETURN POLICY

We understand if you change your mind.

All of our products are 100% handmade with passion and care.

 

Please see below for Kraton’s policy on returns and exchanges

 

 

Exchange

 

Kraton Home offers a 14-day exchange policy from the delivered date with a 10% labor fee. 

 

 

Only regular priced items may be returned or exchanged.
Sale items are final sale and therefore cannot be returned or exchanged.

*Customized items are considered final sale

 

Items that are exchanged should be unused and in its original condition & packaging. 

 

Please contact hello@kratonhome.com with your invoice number and product(s) that you wish to exchange.

 

 

 

Return Policy

 

Kraton Home offers a 7-day return policy from the delivered date with a 15% labor inspection & restocking fee.

 

Please note that delivery fees will not be included in the refund.

 

Only regular priced items may be returned or exchanged.
Sale items are final sale and therefore cannot be returned or exchanged.

*Customized items are considered final sale

 

Items that will be returned should be unused, in its original condition & packaging. 

 

To return your product please e-mail us at hello@kratonhome.com and our team will help facilitate the return. 

 

 

If you wish to cancel your order kindly e-mail us at hello@kratonhome.com within 48 hours of your order.

contact us

h e l l o @ k r a t o n h o m e . c o m

Customer Support (whatsapp) +65 876-88209

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All items are priced in Singapore Dollars

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