EXCHANGE & RETURN POLICY

We understand if you change your mind.

All of our products are 100% handmade with passion and care.

 

Please see below for Kraton’s policy on returns and exchanges

 

Do you offer free shipping?

You will be able to enjoy free shipping if your final order value is above SGD$50. Alternatively, you can self-collect your ordered item(s) at 368 Thomson Rd. Singapore. 
 

When will my order get processed?

Once you have placed an order, we will prepare your item(s) for shipment. Item(s) are shipped every Monday, Wednesday and Friday.
 

When can I expect my order?

Delivery will take 3-4 business days after the order has shipped. 
 

In what condition can item(s) be returned?

You can request a return within 7 days of your purchase. Item(s) that are returned must be in original condition. Your return will then be exchanged for store credits. 
 

Do you offer cash refunds?

KH gives NO cash refunds except for no-stock and defective item(s).  
For more information, contact us on: kratonhome@gmail.com / Ting 87688209